Improving and maintaining high productivity and quality is a major concern to most organisations. Although many factors that influence performance are not directly influenced by managers (e.g. competition, the economy), many factors are under their control. Very often these manager-controlled factors are underutilized or improperly applied. The result is diminished productivity and job quality.
Fortunately, managers can learn skills and install procedures that research has shown will improve and maintain human performance. In fact, our research has clearly revealed that some of the greatest gains in productivity are achieved through manager-controlled factors, especially when compared to capital investment strategies.
Our performance management training is a performance oriented system that ensures managers learn and apply the techniques on the job.
Ultimately, the specific individuals who should attend performance management training may vary based on the organization’s size, structure, and objectives. It is essential to tailor the training program to meet the needs of different roles within the organization and ensure that all relevant stakeholders are equipped with the necessary skills to effectively manage performance
Improving and maintaining high productivity and quality is a major concern to most organisations. Although many factors that influence performance are not directly influenced by managers (e.g. competition, the economy), many factors are under their control. Very often these manager-controlled factors are underutilized or improperly applied. The result is diminished productivity and job quality.
Fortunately, managers can learn skills and install procedures that research has shown will improve and maintain human performance. In fact, our research has clearly revealed that some of the greatest gains in productivity are achieved through manager-controlled factors, especially when compared to capital investment strategies.
Our performance management training is a performance oriented system that ensures managers learn and apply the techniques on the job.
-The importance of goals and objectives in driving organizational results
-The desired outcome of performance measures
-Delivering results by managing performance: The Performance Cycle
-Pyramid of performance – 3 levels of KPIs
-Link to strategic objectives & Balanced Scorecard
-Define Critical Success Factors
-What are metrics, KPIs, Key Results and initiative
-Leading and lagging indicators
-What do you want PMS to achieve?
-What are key principles of PMS
-The “People” Part of Performance Management
-The components of PMS
-Aligning individual’s goals with organizational goals.
-Component in setting KPIs
-Characteristics and types of KPIs
-Criteria for effective KPI
-Why consider competencies?
-Type of competencies
-Core competencies for the organization
-How to select the key competencies
-The performance management process
-Role of managers at each stages
-Purpose and benefit of delegation.
-Assessing task complexity and employee readiness: Deciding what to delegate.
-Providing and receiving feedback for personal growth
-Using Johari Window as feedback tool
-Principles of giving feedback: BOOST
-Effective feedback process: using AID
-Regular tracking and monitoring
-Benefits of coaching
-Effective coaching techniques to support employee development
-The power of questions and active listening skills
-Coaching continuum: Directing vs Facilitating
-The 4 steps coaching method
-Conducting fair and objective performance appraisals
-Making judgments and scoring fairly
-Common appraisal biases and how to mitigate them
-Using multiple sources of feedback and information
-Conducting appraisal conversation: Managerial Moment of Truth.
-4 reasons why people don’t deliver
-Identifying and addressing performance gaps
-Balancing positive and negative consequences
-Developing performance improvement plans.
-6 steps for crucial performance discussions.
-Recognition and celebrating achievements and milestones
-Understanding the impact of rewards and recognition on performance
-How to link rewards to performance: line of sight
-Performance calibration and process
-Exploring innovative approaches to performance management
-Overcoming common challenges and barriers to success
Joelynne is professional trainer and consultant, with more than 20 years experience in leading and managing teams in both multi-national and local companies. While as a Country General Managers in Shanghai, she built a training business from scratch, and double the sales revenue every year.
She last held position as Head of Capabilities Development in one of top Fortune Global 500 organizations, and build the organization’s Performance Management System as well as established their corporate academy providing development to all levels of employees. She brings her vast experience in performance management to her clients by providing real life examples in consultation and training to senior management.
Coming from strong organization development background, she works with clients in structured employees development, leadership competencies assessment, performance measurement and appraisal, business acumen, leadership and management. Her high performance management training and consultancy clientele includes those in automobile, airlines, banking, finance, pharmaceutical, manufacturing, fashion retail, power generation, property development, hospitality, shipping and FMCG.
19-20 February 2024
26-27 February 2024
Face to face
2 March 2024
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Tunku Abdul Rahman University of Management and Technology (‘TAR UMT’) was established in 1969 as TAR College with the focus of providing tertiary education opportunities for young Malaysians regardless of race, class and creed who were seeking quality education as well as meeting the rising demand for human capital from businesses and industries. The College started with a single campus in Setapak, Kuala Lumpur which is now the Main Campus. Subsequently, five branch campuses were established in Penang, Perak, Johor, Pahang and Sabah.
QUEST Learning's mission is to Help Organizations Improve Performance, Productivity and Profits through results-based consulting, training and coaching. Since 1984, we worked with numerous global brands and hundreds of organizations throughout Asia-Pacific, providing tangible results and measurable improvements. With offices in Malaysia, China, Singapore and China-Hong Kong, we are in a position to service clients regionally with a highly competent and experienced team with multi-language capabilities through multiple platforms.
